Refund policy

We want you to love every piece you receive from Millbrook Boutique. If something's not quite right, we've made returns simple and stress-free — because your satisfaction is everything to us.

Our 30-Day Return Promise
If you're not fully satisfied with your purchase, you have 30 days from the delivery date to return it. Whether the fit wasn't perfect or you simply changed your mind, we'll take care of it.

To be eligible for a return:

  • Items must be unused, unwashed, and in their original condition
  • Tags and original packaging must be intact
  • Returns must include proof of purchase (your order confirmation email works just fine)

To start a return, email us at support@millbrookboutique.com with your order number and reason for return. Our support team will review your request and provide full return instructions, including the correct shipping address.

Please do not send items back without first contacting us, as returns sent without prior authorization may experience delays in processing.

Fast, Reliable Refunds
Once we receive and inspect your return, we'll process your refund within 10 business days. Refunds are issued to your original payment method, and we'll send you a confirmation as soon as it's done.

Please note:

  • Shipping is always free on all orders — no restocking fees, no surprise charges
  • Return shipping costs are the customer's responsibility for change-of-mind returns or sizing exchanges

Damaged or Incorrect Items?
If your item arrived damaged or you received the wrong product, please email us immediately at support@millbrookboutique.com with your order number and a photo of the item. We'll make it right, no questions asked — and we'll cover all return shipping costs in these cases.

Questions?
We're always here to help.

Email: support@millbrookboutique.com
Phone: +44 7882 507353
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM

Store Name: Millbrook Boutique
Company Name: CP ASPIRE LIMITED
Company Number: 15897077
Company Address: C/O Cooper Parry Sky View, Argosy Road, East Midlands Airport, Castle Donington, Derbyshire, DE74 2SA, England

Every experience with Millbrook Boutique should feel just right — stylish, simple, and stress-free.